Refund policy

Due to the subscription nature of our product we are unable to accept returns once the planner and subscription have been shipped.

We guarantee the quality of our planners. If there is a quality or printing defect at any time during the life of the planner, we will replace it at no charge to you with a comparable planner. 

If your planner arrives damaged or with an error on our part, or has quality issues that impact its usability, please email suzanne@rockingchairdiaries.com to submit a request for a replacement.

Cancellation: We will be sad to see you go, but you can turn off your auto renewal at any time through your account profile in just two easy steps. However, when you sign up for a subscription, you are committing to the selected subscription period.

We offer a 6-month subscription. The majority of our special offers (ex. free printer) are only offered with our multi-month subscription. 

Cancellation Before Commitment End: If you choose to cancel your subscription before the end of your commitment period, you will be charged for the remaining boxes in that period. After the period ends your subscription will cancel and no more charges will be taken. No refunds will be issued for any portion of the commitment period.

Example: For a 6-month subscription, if you’ve paid for 2 boxes after your promo box, and decide to set your subscription to cancel at the end of your commitment period, you’ll be charged for and receive the remaining 4 boxes.

Discount Revocation and Prorated Cancellation Charges: Any discounts applied to your initial subscription are contingent on completing the full commitment period. If you wish to stop all payments early, you may be required to pay the non-discounted rate for any boxes received, and/or a reimbursement for the free gift you received on the condition you would continue the 6 or 12-month subscription you decided to sign up for. 

Cancellation Process: You can cancel your subscription at any time by logging into your account and following the cancellation instructions. Cancellations MUST be completed at least 24 hours before your next renewal date to avoid being charged for the upcoming renewal period.